How does handing over borrowed items work?

You book a box online, put the item in and close the door. Then send the other person the correct link or QR code, for example by WhatsApp, email or SMS. They open the box with their code and pick up independently. If the item should come back later, choose a booking with return.

How much does a borrowed-item handover cost?

One-time booking for the first 24 hours: XS €2.99, S €3.99, M €4.99, L €5.99. Each additional usage day costs €0.99. With return, two ways are booked (outbound and return, 24 hours each): XS €4.99, S €5.99, M €6.99, L €7.99. Each additional day per direction is €0.99. You always see the prices before booking.

How does the return work?

If you choose a booking with return, there is a second access for the way back. The other person first picks up the item and later puts it back in the box. After that, you can pick it up yourself. For a simple handover without return, use ends after pick-up.

What can I hand over?

Anything that is permitted, clean, dry and fits into the selected box. Typical examples are tools, camera gear, books, clothes, smaller household items or keys. Food, liquids, dangerous substances, cash, jewellery and other particularly valuable items are not allowed. Details are set out in the [Terms and Conditions](/terms-and-conditions).

Which box size do I need?

For keys or flat small items, XS is usually enough. For books, clothes, tools or camera gear, S or M may fit depending on the size. For larger items, choose L. Available sizes are shown directly during booking. The door must close without pressure.

How secure is the handoff?

The box is opened with individual access details, such as a code, QR code or link. Many partner locations have additional security measures, such as access control or video surveillance. Important: Only share codes and links with the right person.

Do I need to share my address?

No. You choose a location nearby. The other person only sees the box location, not your home address. Useful when you lend something but do not want to send anyone to your home.

What happens if the item is not picked up or not returned?

If the other person does not pick up, you can retrieve the item yourself or extend the booking where available. If a borrowed item does not come back to the box, you sort that out directly with each other. gegenstand.at only provides the box. You can cancel as long as the booking has not yet been used. We refund the amount paid minus already incurred reservation, partner, payment-processing and technical-handling costs: €1.99 for a one-time booking, €2.99 for return bookings. Once the box has been opened or an item has been dropped off, picked up or returned, automatic cancellation is no longer possible. Details are set out in the [Terms and Conditions](/terms-and-conditions) and the [Cancellation Policy](/cancellation-policy).

What happens if the box is defective or occupied on site?

If the box cannot be used on site, please contact support immediately or use the partner hotline shown at the location. We will review the case and, where possible, look for a suitable solution. If use was not possible due to a technical issue that you did not cause, we refund the booking amount according to the Terms and Conditions.

Can I use the box for other purposes?

Yes. You can also use gegenstand.at for [key handovers](/key-handover), [willhaben sales](/classifieds-ebay-handover) or [luggage storage](/luggage-storage). Depending on the booking type, you can drop something off, pick something up or book a use with return. You choose size, location and price directly during booking.