How does the handoff work for willhaben?

First receive payment, then book. Book a box online, place the item with the drop-off code, close the door. Send the pick-up code or QR code to the buyer. They open the box with their code and pick up the item themselves. Your address stays private.

How much does the item handoff cost?

One-time booking for the first 24 hours: XS €2.99, S €3.99, M €4.99, L €5.99. Each additional usage day costs €0.99. With “Twice” two uses are booked (2× 24 hours): XS €4.99, S €5.99, M €6.99, L €7.99. Each additional day per use is €0.99. Prices are always shown before booking.

Do I have to share my address?

No. You only share the pick-up code. The buyer sees the box location, not your home address. You stay anonymous but reachable.

How secure is the handoff?

The box is opened with individual codes: drop-off code, pick-up code or QR code. Many partner locations have additional security measures, such as access control or video surveillance. Important: Only share codes and QR codes with the right person.

What are the cancellation rules and what if the buyer doesn't pick up?

As long as the booking has not yet been used, you can cancel. We refund the paid amount minus already incurred reservation, partner, payment-processing and technical-handling costs. These costs are €1.99 for a booking with one use and €2.99 for bookings with two uses. Once the box has been opened or an item has been dropped off or picked up, automatic cancellation is no longer possible. If the buyer doesn't pick up, you can retrieve the item yourself or extend the booking by additional usage days. Details in the [Terms and Conditions](/terms-and-conditions) and the [Cancellation Policy](/cancellation-policy).

Can the buyer inspect the item before pickup?

No. The box is not meant as an inspection station. Describe the item precisely beforehand and share good photos. For extra security, use payment methods with buyer protection, such as "Sicher bezahlen" or PayPal "Goods & Services".

What if I sent the code to the wrong person?

A code that has been sent out cannot be reset. If the pick-up code went to the wrong person, contact support – we will see what is possible. Important: Only share codes and QR codes with the right person.

Can I use the box for other purposes?

Yes. You can also use gegenstand.at for [key handovers](/key-handover), [borrowed-item handovers](/borrowed-items-handover) and [luggage storage](/luggage-storage). Depending on the booking type, you can drop something off, pick something up or book two uses.

Item handover by box

For willhaben, eBay and the like. Hand items over or have them collected. No meeting, no home address.

Why sellers use the box

Secure handover without home address – buyer picks up at smart locker

No meet-ups

No need to find a time slot. The buyer picks up the item themselves.

Flexible pickup without scheduling hassle – smart locker 24/7

No home address

The buyer picks the item up from the Smart-Locker, not from your home.

Easy handover without packaging – item directly into smart locker

Less waiting

Drop the item in, share the code, done. The buyer picks up within the booked time.

How the item handoff works

Get paid first

Use willhaben PayLivery or PayPal "Goods & Services". eBay Lokal also offers internal payment processing. Only book the handoff after payment received – never before. This keeps you protected.

Book box & put item in

Book a box online. 910+ locations, mostly 24/7. Open the box with your drop-off code, put the item in, close the door. The box stays locked until your buyer opens it.

Share access

Forward the pick-up code or download the QR code as an image and send it via WhatsApp, email, SMS or chat. Your buyer picks up with their own code. You get an email as soon as it's picked up.

Item handoff pricing

One box · once · 24 hours · +€0.99/day

€2.99

H 8.5 · W 17 · D 40 cmKeys, letter, documents

€3.99

H 8.5 · W 41 · D 61.5 cmKeys, laptop, documents

€4.99

H 18 · W 41 · D 61.5 cmBackpack, sneakers, gift

€5.99

H 36.5 · W 41 · D 61.5 cmSuitcase, console, printer

910+ boxes across Austria

For willhaben, eBay and private handovers.

Wien Graz Linz Salzburg Innsbruck

Find a box near you