Terms and Conditions

Mirafox UG (haftungsbeschränkt)
Leipziger Str. 49, 10117 Berlin
Support: support@gegenstand.de
Website: https://gegenstand.de

gegenstand.de is an online platform for contactless handovers and the temporary storage of items.

Through gegenstand.de you can book access to partner boxes, lockers or other storage locations.

gegenstand.de acts as an intermediary as well as a booking, reservation and access service provider. We do not operate the boxes, lockers or storage locations ourselves, unless expressly stated otherwise in the respective offer.

The booking contract is concluded between you and gegenstand.de. Booking, payment, access credentials, communication, support and management of the booking process are handled via gegenstand.de.

Our service includes in particular the technical setup of the booking, the reservation of available access, the provision of digital access credentials or booking information, payment processing as well as the technical handling, display and management of the booking process.

Upon completion of the booking, gegenstand.de immediately begins performing this intermediation, booking, reservation and access service.

Location information such as address, opening hours, access instructions, available sizes and other location details is provided to us by our partners or third-party operators and displayed on the basis of these details.

After booking, you receive access credentials or booking information. You handle drop-off, pick-up, return or storage yourself based on the displayed booking and location information.

2.1 Booking

When booking, you select a location, an available box size or storage option, the booking type and the desired period.

Depending on the offer, you can in particular choose a one-time booking, a storage booking or a round-trip booking (“Hin & zurück”).

The booking is confirmed after successful payment. Upon completion of the booking, gegenstand.de immediately begins providing the intermediation, booking, reservation and access service.

2.2 Prices

The applicable prices are shown to you during the booking process before completion.

All prices displayed on gegenstand.de are final prices and include statutory VAT.

Unless otherwise stated, the displayed base price applies to the first 24 hours of the respective booking.

One usage day equals 24 hours.

2.3 One-time Booking

A one-time booking creates a single booking for one access.

The displayed base price applies to the first 24 hours.

The current base prices for the first 24 hours are:

• XS: €1.99
• S: €2.99
• M: €3.99
• L: €4.99

An extension costs €0.99 per usage day, regardless of box size.

2.4 Round-trip (“Hin & zurück”)

For the round-trip booking type, two technically separate partner-box bookings are created as one connected booking process.

The displayed base price covers two bookings of 24 hours each: one for the outbound leg and one for the return leg.

The current base prices for round-trip are:

• XS: €3.99
• S: €4.99
• M: €5.99
• L: €6.99

The outbound and return legs can be extended separately, depending on the technical workflow. Cancellation is governed by § 10 of these terms.

An extension costs €0.99 per usage day, regardless of box size.

If both the outbound and return legs are extended, each extension is charged separately.

Example: Extending only the return leg by one usage day costs €0.99. Extending both the outbound and return legs by one usage day each costs €1.98 in total.

2.5 Extension

A booking can be extended via the extension function provided in the booking area, where this is technically supported and available at the respective location.

Before completing the extension, you will be shown the additional usage days, the new end time and the amount payable.

The extension is confirmed only after successful payment.

There is no entitlement to an extension. Extensions may be limited technically, by location or by the respective partner's requirements.

2.6 Payment

Payment is made immediately upon completion of the booking or extension via the payment methods offered on gegenstand.de.

A booking or extension is confirmed only after successful payment.

For costs that arise subsequently, you will receive an invoice or payment request by email.

2.7 Early Termination After Start of Use

If you end use before the paid period expires, there is no entitlement to a pro-rata refund of usage periods already paid for.

Cancellation before first use is governed exclusively by § 10 of these terms.

2.8 Payment Default

Outstanding invoices must be settled within the payment period stated on the invoice.

In the event of payment default, we may send payment reminders and dunning notices.

For dunning notices, we may charge reasonable dunning costs to the extent legally permitted.

If a claim remains unpaid despite dunning, we may pass it to a debt collection agency.

We reserve the right to exclude customers with outstanding claims or repeated payment defaults from further bookings.

3.1 Booking Types

gegenstand.de supports different types of contactless handover and storage.

The process depends on the booking type:

You drop off:
You drop off an item. Someone else, or you yourself, picks it up later.

You pick up:
Someone else drops off an item for you. You pick it up.

Round trip:
You drop off an item. Someone else picks it up and returns it later.

Pick up & return:
Someone else drops off an item for you. You pick it up and return it later.

The booking process shows which code is used by which person and when an item is dropped off, picked up or returned.

3.2 Booking

You choose a location online, select a box size or another storage option, and choose the desired booking type.

After successful payment, your booking is confirmed.

You receive the necessary access details and booking information. Depending on the booking type, this may include codes, QR codes, links or other instructions.

3.3 Access Details

Your access details are shown in the booking area. They may also be provided by email or through another electronic channel.

Depending on the booking type, different access details may be provided for drop-off, pick-up or return.

You are responsible for keeping the access details secure and sharing them only with the correct person.

3.4 Drop-off, Pick-up and Return

Depending on the booking type, you drop off an item yourself, pick up an item dropped off for you, or return an item later.

For a box, you open the booked box using the provided access details.

For another storage location, you follow the displayed booking and location information.

The item must be permitted, clean, dry and suitable for the selected box or storage location.

3.5 Sharing with Other People

If another person is supposed to pick up or return an item, you can share the link, code or QR code intended for that purpose with that person.

You are responsible for ensuring that the correct link, code or QR code reaches the correct person.

We are not liable for loss, damage or other consequences caused by incorrect or unauthorised sharing.

3.6 One-time Use

For one-time use, an item is dropped off once and picked up later.

Depending on the booking type, drop-off and pick-up may be carried out by you or by another authorised person.

Use ends when the item has been picked up and the booking process has been completed according to the displayed information.

3.7 Use with Return

For use with return, two technically separate bookings are created as one connected booking process.

The first booking is used for the first step of the booking process, meaning the initial drop-off or pick-up.

The second booking is used for the return.

The first booking and the return booking may have different access details, times or booking information.

You are responsible for sharing the correct access details with the respective authorised person.

3.8 Status and Notifications

Depending on the booking type and technical workflow, the booking status may show the following steps in particular:

Booked → Dropped off → Picked up → Returned → Done

Not every step is shown for every booking type.

Where technically available, we inform you about important steps in the booking process. This includes in particular drop-off, pick-up, return, expiry time and extension options.

After the booking process is completed, you receive a confirmation or completion notice.

If additional costs have arisen, you receive an invoice or payment request.

4.1 General Requirements

You may only drop off, hand over or have items stored that are suitable for the selected box, locker or storage location.

The item must be clean, dry, odour-free, safely packed or safe to handle, and legally permitted.

The item must not damage, soil, endanger or unreasonably impair the location, the box, the locker, other items, staff, partners or third parties.

4.2 Suitable Size and Fit

You are responsible for choosing a suitable box size or storage option.

The item must fit completely into the booked box or the booked storage area.

For boxes, the door must close fully without pressure, force or any obstruction.

If an item does not fit, it must not be placed inside or left at the location.

There is no entitlement to a larger box, a different storage space or an alternative solution unless this is explicitly offered during the booking process or confirmed by us.

4.3 Box Sizes

Where box sizes are shown during the booking process, the dimensions and weight limits stated there apply.

Available sizes may vary by location, partner and technical availability.

For partner boxes, the following sizes may in particular be shown:

• XS: 8.5 × 17 × 40 cm
• S: 8.5 × 41 × 61.5 cm
• M: 18 × 41 × 61.5 cm
• L: 36.5 × 41 × 61.5 cm

The dimensions shown during the booking process are decisive.

4.4 Other Storage Locations

For storage locations other than boxes — for example shops, storage rooms or other partner locations — the size, weight, access and location information shown during the booking process applies.

Storage there may, depending on the location, work differently from a box.

You must follow the procedures shown or communicated at the location.

4.5 Packaging and Condition

Packaging is not always required, but is recommended where it protects the item or makes safe handover easier.

Packaging is recommended in particular for sensitive, fragile, electronic or easily soiling items.

Unpackaged items are only permitted if they are clean, dry, easy to remove and can be handled without risk to the box, the location or third parties.

4.6 Examples of Suitable Items

Depending on the selected storage option, the following items may in particular be suitable:

• Luggage, bags and backpacks
• Keys and access cards
• Documents in an envelope, folder or suitable packaging
• Clothing and textiles, if clean and dry
• Electronics, if adequately protected
• Small household items
• Books, toys or sports items
• Small furniture or larger items only if they are explicitly suitable for the selected storage option

These examples do not constitute an entitlement that any such item can be accepted or stored at any location.

4.7 No Replacement for Unsuitable Bookings

If you book a box that is too small or an unsuitable storage option, you bear the risk.

In this case, there is no entitlement to a refund if the booked service was technically provided and the item cannot be dropped off, handed over or stored due to its size, weight, condition or type.

Statutory rights in the event of technical faults or incorrect information remain unaffected.

5.1 Principle

You may not drop off, hand over or have items stored via gegenstand.de that are prohibited, dangerous or unsuitable for the selected location.

This applies even if the item technically fits into a box or could be handed over at the location.

5.2 Not Permitted

The following items are not permitted in particular:

• food, open drinks, plants or other perishable goods
• animals or animal parts
• dangerous substances such as explosive, flammable, corrosive, toxic, radioactive or chemically hazardous substances
• fireworks, ammunition, weapons or weapon-like items
• illegal items, in particular drugs, stolen goods or items whose possession, handover or storage is prohibited
• cash, securities, precious metals, jewellery, high-value watches, art objects or other particularly valuable items
• liquids, paints, oils, cleaning agents or other substances that may leak, smell or cause damage
• strongly scented items, for example perfume, fragrances, spices, chemicals or strongly smelling textiles
• dirty, damp, wet, sticky, oily or unhygienic items
• items that may damage, soil, endanger or disrupt a box, locker, location, other items, partners, staff or third parties
• items that require cooling, care, monitoring, special permission or special legal handling

5.3 Location Rules

Individual partners, boxes or storage locations may have additional rules.

Where available, we display these rules during the booking process, in the location information or on site.

You must comply with these rules.

5.4 Consequences of Violations

If you drop off, hand over or have prohibited or unsuitable items stored, we may block or terminate the booking or have the item removed.

In case of danger, suspicion of illegal items or legal obligation, we may involve partners, security services or authorities.

You bear the costs arising from the violation. These may include in particular cleaning, securing, transport, storage, disposal, partner costs, authority costs and reasonable service charges.

5.5 Cleaning, Disposal and Service Charges

If your item soils, damages or blocks a box, locker, location or other infrastructure, we will charge you for the costs incurred.

For cleaning, removal, disposal or special handling, we may charge a reasonable service fee.

The service fee is at least €50.00, provided that corresponding costs or efforts are incurred by us.

Further claims remain reserved.

5.6 No Refund in Case of Violation

If a booking is cancelled, blocked or terminated due to prohibited or unsuitable items, there is no entitlement to a refund.

Statutory rights remain unaffected to the extent they apply mandatorily.

6.1 What is Improper Use?

Improper use occurs when you violate the intended booking process or use the booked box, locker or storage location differently from what is intended.

This applies in particular if you:

• open a box but do not drop off any item
• open a box and do not properly close it again
• pass on an incorrect code or link to another person
• place an item in the wrong box
• drop off or hand over a prohibited or unsuitable item
• block, damage or soil a box, locker or location
• manipulate the booking process or use it improperly multiple times
• pass on access details without authorisation or make them publicly accessible

6.2 Accidental Opening Without Drop-off

If you accidentally open a box but do not drop anything off, you must complete the booking process correctly immediately or contact us immediately.

Where provided for in the booking process, you can open and close the box again using the designated pick-up or completion code.

If that is not possible, you must contact us immediately by email at support@gegenstand.de with your booking number.

As long as the booking is not technically completed, the system may assume that the box is being used.

This can result in further costs.

6.3 Incorrect or Late Notice

If you do not report improper use immediately, you bear the costs arising as a result.

These include in particular additional usage days, partner costs, cleaning, inspection, manual processing, disposal, transport or costs for releasing a blocked box.

6.4 Manual Processing and Service Charges

If improper use makes manual inspection, correction, blocking, clearing, cleaning or other special processing necessary, we may charge a reasonable service fee.

The service fee is at least €50.00, provided that corresponding costs or efforts are incurred by us.

Further claims remain reserved.

6.5 Serious or Repeated Improper Use

In case of serious or repeated improper use, we may:

• terminate or block the booking
• deactivate access details
• remove items or have them removed
• involve partners, security services or authorities
• refuse further bookings
• block your customer account

6.6 Refusal or Cancellation by gegenstand.de

We may refuse or cancel bookings if there is a substantive reason.

A substantive reason exists in particular in case of:

• technical issues
• lack of availability
• incorrect or incomplete information
• outstanding claims
• previous improper use
• suspicion of abuse
• breach of these terms

If we cancel a booking without misconduct on your part, we will refund the booking amount already paid.

If cancellation is due to your conduct, there is no entitlement to a refund where performance has already been rendered or costs have been incurred.

Statutory rights remain unaffected.

7.1 Responsibility for Pick-up

You are responsible for picking up your item on time or for ensuring that an authorised person picks it up on time.

The expiry time of your booking is shown in the booking area.

If an item is not picked up after the booked time has expired, further costs may arise.

7.2 Reminders

Where technically available, we remind you of important deadlines by email or through another electronic channel.

These reminders are an additional service.

You remain responsible for picking up on time even if a reminder is not delivered or is technically unavailable.

7.3 Extension After Expiry

If the item remains in the box, locker or storage location after the booked time has expired, use may be extended for a fee.

Costs are based on the prices shown during the booking process and on § 2 of these terms.

Where stated in the booking process, an extension costs €0.99 per usage day.

One usage day equals 24 hours.

7.4 Request to Pick Up

If an item is not picked up on time, we may request you to pick it up.

The request is usually made by email or via the contact details you provided.

We may set a reasonable deadline for this.

7.5 Removal and Further Storage

If the item is not picked up despite a request, we may remove it, have it removed or move it to another storage location.

This applies in particular if the box, locker or location is needed for further bookings, costs are arising or the partner requires clearance.

You bear the resulting costs.

These may include in particular costs for opening, inspection, removal, transport, further storage, partner costs, manual processing and service charges.

7.6 Additional Storage Costs

Additional storage costs may arise for further storage outside the original booking.

The amount is based on actual effort, partner costs or costs notified to you in advance.

Unless otherwise notified, storage costs of €5.00 per calendar day may be charged for further storage.

Further costs and claims remain reserved.

7.7 Realisation or Disposal

If an item is not picked up despite a request, we may, after a reasonable deadline has expired, realise or dispose of it, to the extent legally permitted.

Before realisation or disposal, we will, where possible, send you a further request to the contact address known to us.

For perishable, dangerous, prohibited, heavily soiled or obviously worthless items, immediate disposal or handover to authorities may be necessary.

7.8 Costs and Set-off

You bear the costs arising from late pick-up, removal, transport, further storage, realisation or disposal.

We may set off outstanding costs against any proceeds from realisation.

Any remaining proceeds will be paid out to you, provided you are reachable and there are no outstanding claims.

7.9 Liability

We are not liable for damage, loss of value or loss arising from an item not being picked up on time.

Statutory rights remain unaffected to the extent they apply mandatorily.

8.1 Principle

gegenstand.de is liable in accordance with statutory provisions, unless otherwise stipulated in these terms.

We are liable without limitation in cases of intent and gross negligence.

We are also liable without limitation for damage arising from injury to life, body or health.

Mandatory statutory liability remains unaffected.

8.2 Simple Negligence

In cases of simple negligence, we are liable only for the breach of essential contractual obligations.

Essential contractual obligations are obligations whose fulfilment is what makes the proper performance of the booking possible in the first place and on whose observance you may regularly rely.

In such cases, our liability is limited to foreseeable damage typical for this type of contract.

8.3 Partner Locations and Third-party Operators

The boxes, lockers and storage locations are generally provided and operated by partners or third-party operators.

We do not operate these locations ourselves, unless expressly stated otherwise in the respective offer.

We are not liable for disruptions, restrictions or damage arising from the operation of the respective location, to the extent we are not responsible for them.

This includes in particular short-term location closures, access restrictions, technical disruptions at the partner, power outages, maintenance or changes to location conditions.

If we become aware of a relevant disruption, we will endeavour to find an appropriate solution.

8.4 Location Information

Location information such as address, opening hours, access instructions, size details or other location features is provided to us by partners or third-party operators.

We display this information on the basis of the details available to us.

We are not liable for incorrect or outdated location information, to the extent we are not responsible for it.

If you notice that location information is incorrect or incomplete, please let us know as soon as possible.

8.5 Access Details and Sharing

You are responsible for keeping access codes, QR codes, links and other access details secure.

You may only share access details with the person who is authorised under the booking process to drop off, pick up or return.

We are not liable for damage, loss or other consequences resulting from access details that are incorrectly shared, lost, made publicly accessible or used without authorisation, to the extent we are not responsible for it.

8.6 No Liability for Certain Risks

We are not liable for damage that is not our responsibility.

This applies in particular to damage or losses caused by:

• access details that are incorrectly shared or lost
• unauthorised use by third parties
• prohibited, unsuitable, dirty, damp or insufficiently protected items
• incorrect use of the box, locker or storage location
• late pick-up, late return or late completion of the booking
• actions or information of other users, recipients, pick-up persons or other authorised persons
• partners, third-party operators or location staff, to the extent we are not responsible for their conduct

8.7 Security at the Location

The boxes, lockers or storage locations offered may have security measures depending on the location.

These may include in particular access codes, QR codes, access controls, locked areas, video surveillance or other on-site measures.

The type and scope of security measures may vary by partner, location and storage option.

A specific security measure is owed only if it is expressly stated in the booking process.

8.8 Basic Coverage

For certain partner boxes, basic coverage of up to €550.00 per registered compartment may be included.

Whether and to what extent basic coverage exists depends on the respective partner, location and the booked storage option.

Basic coverage applies only in accordance with the applicable partner conditions and only for damage covered by the respective scope.

Basic coverage is not a guarantee of payout and not a general insurance for all stored or dropped-off items.

Excluded in particular are damage or losses caused by access details that are incorrectly shared, lost or used without authorisation, prohibited or unsuitable items, late pick-up, improper use, insufficient packaging or your own fault.

Particularly valuable items, cash, jewellery, precious metals, securities, art objects, collectibles and items that are difficult to replace are not covered by the basic coverage, unless expressly stated otherwise in the booking process.

8.9 High-value and Sensitive Items

gegenstand.de is not intended for particularly valuable, sensitive or hard-to-replace items.

For such items, we recommend separate insurance.

If you nevertheless drop off, hand over or have such items stored, this is at your own risk, to the extent legally permitted.

8.10 Consequential Damage

We are not liable for indirect or consequential damage, unless it is based on intent, gross negligence or breach of essential contractual obligations.

This includes in particular travel costs, time spent, lost profit, third-party costs, replacement bookings, missed appointments or other indirect disadvantages.

Statutory rights remain unaffected.

8.11 Force Majeure and External Disruptions

We are not liable for events outside our control.

These include in particular natural events, power outages, internet outages, failures of payment service providers, technical disruptions at partners, official measures, strikes, exceptional traffic disruptions or other cases of force majeure.

In such cases, we will endeavour to find an appropriate solution, to the extent possible and reasonable.

9.1 Access Details

After booking, you receive the access details required for your booking process.

These may include numerical codes, QR codes, links, booking information or other access instructions.

The access details are shown in the booking area. They may also be provided by email or through another electronic channel.

9.2 Different Codes Depending on the Booking Type

Depending on the booking type, different access details may be provided for drop-off, pick-up or return.

For a simple handover, there may, for example, be one code for drop-off and one code for pick-up.

For use with return, additional access details may be provided for the return or for the second part of the booking process.

The booking process shows which code is used for which step.

9.3 Sharing Links and Codes

You may only share access details with the person who is authorised under the booking process to drop off, pick up or return.

If you share a handover, pick-up or return link, you are responsible for ensuring that this link reaches the correct person.

You can either forward the link directly or open it yourself and share the code manually.

9.4 Your Responsibility

You are responsible for keeping access details secure and protecting them from unauthorised access.

Before sharing, check that you are sending the correct link, code or QR code to the correct person.

For access details that are incorrectly shared, lost, made publicly accessible or used without authorisation, we are not liable for loss, damage or other consequences, to the extent we are not responsible for it.

If you change, extend, reschedule or cancel a booking, you are responsible for informing all persons to whom you have shared access details or links.

9.5 One-time or Limited Use

Access details may technically be limited to one-time or restricted use.

After a code has been used, it may become invalid.

Depending on the booking type and technical workflow, the booking may automatically move to the next status or be completed after drop-off, pick-up, return or completion of the intended process.

If a booking is extended, rescheduled, cancelled or technically recreated, previous access details may lose their validity and be replaced by new access details.

You are responsible for using and sharing only the current access details.

9.6 Technical Issues

If a code, QR code or link does not work, please contact us as soon as possible.

Support: support@gegenstand.de

Please include your booking number, the location and a brief description of the problem.

If you cannot use the location due to a technical issue not caused by you, the rules on cancellation, refund and liability set out in these terms apply.

10.1 Classification of the Service

gegenstand.de does not operate its own boxes, lockers or storage locations, unless expressly stated otherwise in the respective offer.

gegenstand.de provides intermediation, booking, reservation and access services.

This service includes in particular the technical setup of the booking, the reservation of an available access at the respective partner or location, the provision of digital access details or booking information, payment processing and the technical handling and management of the booking process.

Upon completion of the booking, gegenstand.de immediately begins performing this service.

For the “Hin & zurück” (round-trip) booking type, two technically separate bookings are created as one connected booking process. As a result, gegenstand.de incurs costs for two bookings already at the conclusion of the booking.

10.2 Right of Withdrawal

If you are a consumer, you generally have a statutory right of withdrawal.

Details can be found in the Cancellation Policy.

By completing the booking, you expressly request that gegenstand.de begins performing the intermediation, booking, reservation and access service immediately.

You are aware that in the event of withdrawal you must pay value compensation for services already rendered up to the time of withdrawal.

This includes in particular the already-incurred reservation, partner, payment-processing and technical-handling costs.

You are also aware that your right of withdrawal expires upon full performance of the service.

10.3 Cancellation Before First Use

As long as no booked box has been opened and no item has been dropped off, picked up or returned, you can cancel the booking.

In this case, we will refund the amount paid less the already-incurred reservation, partner, payment-processing and technical-handling costs.

These costs are flat-rate:

• One-time booking: €1.99
• Hin & zurück: €2.99

For “Hin & zurück”, costs arise for two technically separate bookings.

The amount retained is at most equal to the booking amount paid.

You remain entitled to prove that no costs or significantly lower costs were incurred.

10.4 Partial Cancellation for “Hin & zurück”

For “Hin & zurück”, a not-yet-used second booking can be cancelled on request, to the extent technically possible.

There is no entitlement to automatic partial cancellation.

The condition is that the second booking has not been used and the corresponding access details have not been used.

The request is made via the contact channel offered in the booking area or by email to support@gegenstand.de.

Please include your booking number.

If we confirm the partial cancellation, we will refund the amount attributable to the second booking less the already-incurred reservation, partner, payment-processing and technical-handling costs.

These costs are a flat amount of €1.99, but no more than the amount attributable to the second booking.

You remain entitled to prove that no costs or significantly lower costs were incurred.

Processing usually takes place within 24 hours.

Within 14 days at the latest, you will receive either the refund or a rejection with reasons.

10.5 Refund

The refund is processed to the original payment method used.

If a refund claim exists, we will initiate the refund within 14 days at the latest.

Actual posting of the credit may also depend on your payment service provider.

10.6 How to Cancel

If cancellation is technically available, you can cancel the booking via the cancel button in your booking confirmation or in the booking area.

Cancellation is only possible as long as the booking has not been used.

Alternatively, you can contact us by email at support@gegenstand.de.

Please include your booking number.

10.7 After Start of Use

Once a booked box has been opened or an item has been dropped off, picked up or returned, automatic cancellation is no longer possible.

For “Hin & zurück”: as soon as one of the two bookings has been used, the booking process is considered to have begun.

A voluntary refund for a not-yet-used second booking can only be reviewed under § 10.4.

10.8 Accidental Use

If you accidentally open a box but do not drop off or pick up anything, you must complete the booking process correctly immediately or contact us immediately.

Where provided in the booking process, you can open and close the box again with the designated code.

If that is not possible, contact us immediately by email at support@gegenstand.de.

Please include your booking number and the location.

As long as the booking is not technically completed, the system may assume that the booking is being used.

This can result in further costs.

10.9 Non-use or No-show

If you do not use the booked service, do not visit the location or do not arrive on time, there is no entitlement to a refund.

This applies in particular if the booking was made technically available, access details were provided and the booked access was reserved for you.

Statutory rights remain unaffected.

10.10 No Refund for Reasons Within Your Sphere

There is in particular no entitlement to a refund if you:

• cannot find the location even though the displayed location information was correct
• arrive outside the displayed opening hours
• have provided incorrect or incomplete information
• have shared access details incorrectly or lost them
• have chosen the wrong box size or storage option
• cannot drop off, hand over or have the item stored due to its size, weight, condition or type
• cannot fulfil personal arrangements with third parties
• breach these terms

10.11 Technical Disruption or Incorrect Location Information

If use is not possible due to a technical disruption that you did not cause, we will review the case.

This also applies if material location information was incorrect and use was therefore not possible.

In such cases, we will refund the booking amount paid, to the extent the booked service could not be used.

The refund is made within 14 days at the latest after completion of the review or recognition of the refund claim.

Further claims, in particular travel costs, time spent, third-party costs, replacement bookings, lost profit or other consequential damage, are excluded to the extent legally permitted.

Statutory rights remain unaffected.

11.1 Data Processing

We process personal data only to the extent necessary for our services or where a legal basis exists.

This includes in particular data for booking, payment, access details, communication, support, invoicing, abuse prevention and statutory retention obligations.

11.2 Disclosure of Data

Booking, payment, communication and management of the booking process are handled via gegenstand.de.

We do not pass on customer data to partners, third-party operators or other third parties for advertising purposes.

Disclosure only takes place where it is necessary for the performance of the booking, for clarifying technical or security-related matters, for the enforcement of claims, to fulfil legal obligations, or with your consent.

11.3 Payment Processing

Payments are handled by external payment service providers.

Which payment data is processed depends on the selected payment method and the terms of the respective payment service provider.

gegenstand.de does not store complete credit card data.

11.4 Location and Access Data

For the technical performance of the booking, location information, booking status, access details and timestamps of opening, drop-off, pick-up, return or completion may be processed.

We use this data for performing the booking, security, error checks, support and invoicing.

11.5 Retention

We store booking and communication data only for as long as necessary for booking, support, invoicing, evidence or legal obligations.

Invoicing and tax-relevant data is stored in accordance with statutory retention periods.

11.6 Your Rights

Under the GDPR, you have in particular the rights to access, rectification, erasure, restriction of processing, data portability and objection.

Further information can be found in our Privacy Policy.

12.1 Validity

For each booking, the terms displayed on gegenstand.de at the time of the booking apply.

Later changes do not apply retroactively to bookings already completed.

12.2 Changes to the Terms

We may change these terms where this is necessary due to legal changes, technical adjustments, new features, new partners, new locations or to improve clarity.

The current version is published on gegenstand.de.

The date of the last change is shown at the beginning of these terms.

12.3 Changes to the Service

We may change, expand or discontinue features, locations, storage options, booking types or technical workflows.

Bookings already confirmed remain unaffected, to the extent that the booked service can still be provided.

If a confirmed booking can no longer be performed due to a change, we will inform you and refund the booking amount paid, to the extent the service could not be used.

12.4 No Obligation of Permanent Availability

There is no entitlement to the permanent availability of specific locations, box sizes, storage options, partners or features.

13.1 Applicable Law

German law applies.

If you are a consumer and have your habitual residence in another EU member state, the mandatory consumer protection provisions of that state remain unaffected.

13.2 Place of Jurisdiction

For consumers, the statutory places of jurisdiction apply.

If you are a merchant, a legal person under public law or a special fund under public law, the place of jurisdiction is Berlin.

13.3 Contract Language

The contract language is German.

Where we provide translations, these serve to improve clarity. In case of doubt, the German version is authoritative.

13.4 Severability Clause

Should any provision of these terms be wholly or partially invalid, the validity of the remaining provisions remains unaffected.

The statutory provisions apply in place of the invalid provision.

Provider:

Mirafox UG (haftungsbeschränkt)
Leipziger Str. 49
10117 Berlin
Germany

Support: support@gegenstand.de

Website: https://gegenstand.de

If you have questions about your booking, please include your booking number and the affected location.

By clicking “Buchung abschließen” (Complete Booking) you confirm that you have read and agree to these terms.