Terms and Conditions

gegenstand.de is an online platform for contactless handovers and the temporary storage of items.

Through gegenstand.de you can book the use of partner boxes, lockers or other storage locations.

The contract for the booking and the offered use is concluded between you and Mirafox UG (haftungsbeschränkt). We provide this service in our own name.

The boxes, lockers and their technical infrastructure are generally provided by partners or location operators. Where we use them to fulfil our obligations, Mirafox remains your contractual partner. No separate contract for the booked service is concluded between you and the partner or location operator.

Our service includes in particular the setup and management of the booking, the reservation of the booked storage option, the provision of the required access details or booking information, payment processing, the possibility of use during the booked period and the possibility of retrieving the stored item.

Upon completion of the booking, we immediately begin the booking and reservation process.

Location information such as address, opening hours, access instructions, available sizes and other location details is provided to us by our partners or location operators and displayed on the basis of these details.

After booking, you receive access details or booking information. You handle drop-off and pick-up yourself based on the displayed booking and location information.

2.1 Booking

When booking, you select a location, an available box size or storage option, the booking type and the desired period.

Depending on the offer, you can in particular choose a booking with one use (“Once”), a storage booking or a booking with two uses (“Twice”).

The booking is confirmed after successful payment. Upon completion of the booking, gegenstand.de immediately begins the booking and reservation process and the provision of the access information required for the booking process.

2.2 Prices

The applicable prices are shown to you during the booking process before completion.

All prices displayed on gegenstand.de are final prices and include statutory VAT.

Unless otherwise stated, the displayed base price applies to the first 24 hours of the respective booking.

2.3 Once (one use)

A booking with one use creates a single booking for one access.

The displayed base price applies to the first 24 hours.

The current base prices for the first 24 hours are:

• XS: €2.99
• S: €3.99
• M: €4.99
• L: €5.99
• XL: €6.99

For bookings created on or after 01.11.2026, each further 24-hour period (or part thereof) costs, depending on compartment size, XS €0.99 / S €1.99 / M €2.99 / L €3.99 / XL €4.99. For earlier bookings €0.99.

2.4 Twice (two uses)

For the “Twice” booking type, two technically separate partner-box bookings are created as one connected booking process.

The displayed base price covers two bookings of 24 hours each: one for the 1st use and one for the 2nd use.

The current base prices for “Twice” are:

• XS: €4.99
• S: €5.99
• M: €6.99
• L: €7.99

The 1st and the 2nd use can be extended separately, depending on the technical workflow. Cancellation is governed by § 10 of these terms.

For bookings created on or after 01.11.2026, each further 24-hour period (or part thereof) costs, depending on compartment size, XS €0.99 / S €1.99 / M €2.99 / L €3.99 / XL €4.99. For earlier bookings €0.99.

If both uses are extended, each extension is charged separately.

Example (size XS): Extending only the 2nd use by 24 hours costs €0.99. Extending both uses by 24 hours each costs €1.98 in total.

2.5 Extension

A booking can be extended via the extension function provided in the booking area, where this is technically supported and available at the respective location.

Before completing the extension, you will be shown the additional 24-hour periods, the new end time and the amount payable.

The extension is confirmed only after successful payment.

There is no entitlement to an extension. Extensions may be limited technically, by location or by the respective partner's requirements.

2.6 Payment

Payment is made immediately upon completion of the booking or extension via the payment methods offered on gegenstand.de.

A booking or extension is confirmed only after successful payment.

For costs that arise subsequently, you will receive an invoice or payment request by email.

2.7 Early Termination After Start of Use

If you end use before the paid period expires, there is no entitlement to a pro-rata refund of usage periods already paid for.

Cancellation before first use is governed exclusively by § 10 of these terms.

2.8 Payment Default

Outstanding invoices must be settled within the payment period stated on the invoice.

In the event of payment default, we may send payment reminders and dunning notices.

For dunning notices, we may charge reasonable dunning costs to the extent legally permitted.

If a claim remains unpaid despite dunning, we may pass it to a debt collection agency.

We reserve the right to exclude customers with outstanding claims or repeated payment defaults from further bookings.

3.1 Booking Types

gegenstand.de supports different types of contactless handover and storage.

The process depends on the booking type:

Once (one use):
An item is placed in the box with the drop-off code and taken out again with the pick-up code.

Twice (two uses):
The same box is used twice in a row. Each use has its own drop-off code and its own pick-up code.

Whoever books receives all codes and passes them on to the people who drop off or pick up.

The booking process shows which code applies to which step and when an item was dropped off or picked up.

3.2 Booking

You choose a location online, select a box size or another storage option, and choose the desired booking type.

After successful payment, your booking is confirmed.

You receive the necessary access details and booking information. These include the drop-off code, the pick-up code, QR codes and further booking instructions.

3.3 Access Details

Your access details are shown in the booking area. They may also be provided by email or through another electronic channel.

Drop-off and pick-up have separate codes. With two uses, each use has its own codes.

You are responsible for keeping the codes secure and sharing them only with the correct person.

3.4 Drop-off and Pick-up

Depending on the booking type, you drop off an item yourself, pick up an item dropped off for you, or place it back in the box later.

For a box, you open the booked box using the provided access details.

For another storage location, you follow the displayed booking and location information.

The item must be permitted, clean, dry and suitable for the selected box or storage location.

3.5 Sharing with Other People

If another person is supposed to pick up or place back an item, you can share the code or QR code intended for that purpose with that person.

You are responsible for ensuring that the correct code or QR code reaches the correct person.

We are not liable for loss, damage or other consequences caused by incorrect or unauthorised sharing.

3.6 One-time Use

For one-time use, an item is dropped off once and picked up later.

Depending on the booking type, drop-off and pick-up may be carried out by you or by another authorised person.

Use ends when the item has been picked up and the booking process has been completed according to the displayed information.

3.7 Booking with Two Uses

For a booking with two uses, two technically separate bookings are created as one connected booking process.

The first booking is used for the first step of the booking process, meaning the initial drop-off or pick-up.

The second booking is the 2nd use.

The 1st and the 2nd use may have different codes, times or booking information.

You are responsible for sharing the correct access details with the respective authorised person.

3.8 Status and Notifications

Depending on the booking type and technical workflow, the booking status may show the following steps in particular:

Booked → Dropped off → Picked up → Dropped off again → Done

Not every step is shown for every booking type.

Where technically available, we inform you about important steps in the booking process. This includes in particular drop-off, pick-up, expiry time and extension options.

After the booking process is completed, you receive a confirmation or completion notice.

If additional costs have arisen, you receive an invoice or payment request.

4.1 General Requirements

You may only drop off, hand over or have items stored that are suitable for the selected box, locker or storage location.

The item must be clean, dry, odour-free, safely packed or safe to handle, and legally permitted.

The item must not damage, soil, endanger or unreasonably impair the location, the box, the locker, other items, staff, partners or third parties.

4.2 Suitable Size and Fit

You are responsible for choosing a suitable box size or storage option.

The item must fit completely into the booked box or the booked storage area.

For boxes, the door must close fully without pressure, force or any obstruction.

If an item does not fit, it must not be placed inside or left at the location.

There is no entitlement to a larger box, a different storage space or an alternative solution unless this is explicitly offered during the booking process or confirmed by us.

4.3 Box Sizes

Where box sizes are shown during the booking process, the dimensions and weight limits stated there apply.

Available sizes may vary by location, partner and technical availability.

For partner boxes, the following sizes may in particular be shown:

• XS: 8.5 × 17 × 40 cm
• S: 8.5 × 41 × 61.5 cm
• M: 18 × 41 × 61.5 cm
• L: 36.5 × 41 × 61.5 cm

The dimensions shown during the booking process are decisive.

4.4 Other Storage Locations

For storage locations other than boxes — for example shops, storage rooms or other partner locations — the size, weight, access and location information shown during the booking process applies.

Storage there may, depending on the location, work differently from a box.

You must follow the procedures shown or communicated at the location.

4.5 Packaging and Condition

Packaging is not always required, but is recommended where it protects the item or makes safe handover easier.

Packaging is recommended in particular for sensitive, fragile, electronic or easily soiling items.

Unpackaged items are only permitted if they are clean, dry, easy to remove and can be handled without risk to the box, the location or third parties.

4.6 Examples of Suitable Items

Depending on the selected storage option, the following items may in particular be suitable:

• Luggage, bags and backpacks
• Keys and access cards
• Documents in an envelope, folder or suitable packaging
• Clothing and textiles, if clean and dry
• Electronics, if adequately protected
• Small household items
• Books, toys or sports items
• Small furniture or larger items only if they are explicitly suitable for the selected storage option

These examples do not constitute an entitlement that any such item can be accepted or stored at any location.

4.7 No Replacement for Unsuitable Bookings

If you book a box that is too small or an unsuitable storage option, you bear the risk.

In this case, there is no entitlement to a refund if the booked service was technically provided and the item cannot be dropped off, handed over or stored due to its size, weight, condition or type.

Statutory rights in the event of technical faults or incorrect information remain unaffected.

5.1 Principle

You may not drop off, hand over or have items stored via gegenstand.de that are prohibited, dangerous or unsuitable for the selected location.

This applies even if the item technically fits into a box or could be handed over at the location.

5.2 Not Permitted

The following items are not permitted in particular:

• food, open drinks, plants or other perishable goods
• animals or animal parts
• dangerous substances such as explosive, flammable, corrosive, toxic, radioactive or chemically hazardous substances
• fireworks, ammunition, weapons or weapon-like items
• illegal items, in particular drugs, stolen goods or items whose possession, handover or storage is prohibited
• cash, securities, precious metals, jewellery, high-value watches, art objects or other particularly valuable items
• liquids, paints, oils, cleaning agents or other substances that may leak, smell or cause damage
• strongly scented items, for example perfume, fragrances, spices, chemicals or strongly smelling textiles
• dirty, damp, wet, sticky, oily or unhygienic items
• items that may damage, soil, endanger or disrupt a box, locker, location, other items, partners, staff or third parties
• items that require cooling, care, monitoring, special permission or special legal handling

5.3 Location Rules

Individual partners, boxes or storage locations may have additional rules.

Where available, we display these rules during the booking process, in the location information or on site.

You must comply with these rules.

5.4 Consequences of Violations

If you drop off, hand over or have prohibited or unsuitable items stored, we may block or terminate the booking or have the item removed.

In case of danger, suspicion of illegal items or legal obligation, we may involve partners, security services or authorities.

You bear the costs arising from the violation. These may include in particular cleaning, securing, transport, storage, disposal, partner costs, authority costs and reasonable service charges.

5.5 Cleaning, Disposal and Service Charges

If your item soils, damages or blocks a box, locker, location or other infrastructure, we will charge you for the resulting costs, to the extent you are responsible for the soiling, damage or blockage.

For any cleaning, removal, disposal or special handling required as a result, the service fee is a flat €50.00.

You remain entitled to prove that no costs or significantly lower costs were incurred.

Further claims remain reserved. The service fee will be credited against any further claim for compensation for the same costs.

5.6 No Refund in Case of Violation

If a booking is cancelled, blocked or terminated due to a violation of Section 5 for which you are responsible, there is no entitlement to a refund to the extent we have already provided the booked service or incurred costs as a result of the violation.

This does not apply to a breach of duty for which we or persons we use to perform our obligations are responsible.

6.1 What is Improper Use?

Improper use occurs when you violate the intended booking process or use the booked box, locker or storage location differently from what is intended.

This applies in particular if you:

• open a box but do not drop off any item
• open a box and do not properly close it again
• pass on an incorrect code or QR code to another person
• place an item in the wrong box
• drop off or hand over a prohibited or unsuitable item
• block, damage or soil a box, locker or location
• manipulate the booking process or use it improperly multiple times
• pass on access details without authorisation or make them publicly accessible

6.2 Accidental Opening Without Drop-off

If you accidentally open a box but do not drop anything off, you must complete the booking process correctly immediately or contact us immediately.

Where provided for in the booking process, you can open and close the box again using the designated pick-up or completion code.

If that is not possible, you must contact us immediately by email at support@gegenstand.at with your booking number.

As long as the booking is not technically completed, the system may assume that the box is being used.

This can result in further costs.

6.3 Incorrect or Late Notice

If you do not report improper use immediately, you bear the costs arising as a result.

These include in particular additional 24-hour periods, partner costs, cleaning, inspection, manual processing, disposal, transport or costs for releasing a blocked box.

6.4 Manual Processing and Service Charges

If improper use for which you are responsible makes manual inspection, correction, blocking, clearing, cleaning or other special processing necessary, the service fee is a flat €50.00.

You remain entitled to prove that no costs or significantly lower costs were incurred.

Further claims remain reserved. The service fee will be credited against any further claim for compensation for the same costs.

6.5 Serious or Repeated Improper Use

In case of serious or repeated improper use, we may:

• terminate or block the booking
• deactivate access details
• remove items or have them removed
• involve partners, security services or authorities
• refuse further bookings
• block your customer account

6.6 Refusal or Cancellation by gegenstand.de

We may refuse or cancel bookings if there is a substantive reason.

A substantive reason exists in particular in case of:

• technical issues
• lack of availability
• incorrect or incomplete information
• outstanding claims
• previous improper use
• suspicion of abuse
• breach of these terms

If we cancel a booking without misconduct on your part, we will refund the booking amount already paid.

If cancellation is due to your conduct, there is no entitlement to a refund where performance has already been rendered or costs have been incurred.

Statutory rights remain unaffected.

7.1 Responsibility for Pick-up

You are responsible for picking up your item on time or for ensuring that an authorised person picks it up on time.

The expiry time of your booking is shown in the booking area.

If an item is not picked up after the booked time has expired, further costs may arise.

7.2 Reminders

Where technically available, we remind you of important deadlines by email or through another electronic channel.

These reminders are an additional service.

You remain responsible for picking up on time even if a reminder is not delivered or is technically unavailable.

7.3 Extension After Expiry

If the item remains in the box, locker or storage location after the booked time has expired, use may be extended for a fee.

Costs are based on the prices shown during the booking process and on § 2 of these terms.

Where stated in the booking process, an extension costs, for each further 24-hour period (or part thereof), the price stated in § 2.

No paid extension applies for as long as you are prevented from picking up the item through no fault of your own. This applies in particular for as long as a disruption or closure of the location or box, or a problem with the access details, prevents pick-up.

7.4 Request to Pick Up

If an item is not picked up on time, we may request you to pick it up.

The request is usually made by email or via the contact details you provided.

We may set a reasonable deadline for this.

7.5 Removal and Further Storage

If the item is not picked up despite a request and an existing possibility of pick-up, we may remove it, have it removed or move it to another reasonable storage location.

This applies in particular if the box, locker or location is needed for further bookings, costs are arising or the partner requires clearance.

You bear the necessary costs resulting from this, to the extent you are responsible for the late pick-up.

These may include in particular costs for opening, inspection, removal, transport, further storage, partner costs and manual processing.

7.6 Additional Storage Costs

Additional storage costs may arise for further storage outside the original booking, to the extent you are responsible for the late pick-up.

Unless otherwise notified, storage costs are a flat €5.00 per calendar day.

You remain entitled to prove that no costs or significantly lower costs were incurred.

Further necessary costs and claims remain reserved. The flat amount will be credited against any further claim for compensation for the same storage.

No storage costs apply for as long as you are prevented from picking up the item through no fault of your own. This applies in particular in the event of a disruption or closure of the location or box, or a problem with the access details.

7.7 Realisation or Disposal

If an item is not picked up despite an existing possibility of pick-up, a request and the expiry of a reasonable deadline, we may realise it subject to the statutory requirements.

Before realisation, we will send you a further request to the contact address known to us, where possible.

Perishable, dangerous, prohibited, heavily soiled or obviously worthless items may be disposed of or handed over to the competent authorities if their continued storage is unreasonable or immediate action is required to protect persons or property.

7.8 Costs and Set-off

You bear the necessary costs of late pick-up, removal, transport, further storage, realisation or disposal, to the extent you are responsible for the late pick-up or the other circumstance giving rise to the costs.

We may set off such outstanding costs against any proceeds from realisation.

Any remaining proceeds will be paid out to you. If payment is not possible due to missing or incorrect contact details, the statutory provisions apply.

7.9 Liability

We are not liable for damage, loss of value or loss to the extent it results solely from your culpable failure to pick up your item on time despite an existing possibility of pick-up.

Section 8 and the statutory provisions apply to other damage.

8.1 Principle

gegenstand.de is liable in accordance with statutory provisions, unless otherwise stipulated in these terms.

We are liable without limitation in cases of intent and gross negligence.

We are also liable without limitation for damage arising from injury to life, body or health.

Mandatory statutory liability remains unaffected.

8.2 Simple Negligence

In cases of simple negligence, we are liable only for the breach of an essential contractual obligation.

Essential contractual obligations include in particular the proper reservation of the booked storage option, the provision of functioning access details, the contractually agreed possibility of access during the booked period and the return of a stored item.

In these cases, our liability is limited to damage that, at the time the contract was concluded, was foreseeable as a typical consequence of the breach of duty based on the nature and purpose of the booked service.

For consumers habitually resident in Austria, the limitation in the preceding paragraph to foreseeable damage typical for this type of contract does not apply.

8.3 Partner Locations and Third-party Operators

The boxes, lockers and storage locations are generally provided and operated by partners or location operators.

Where we use a partner or location operator to fulfil our own contractual obligations, we are liable for their fault in accordance with the statutory provisions.

We are not liable to the extent a disruption is attributable neither to us nor to a person for whose conduct we are legally responsible.

Sections 10.11 and 10.12 also apply to a closed, disrupted or inaccessible location.

8.4 Location Information

Location information such as address, opening hours, access instructions, size details or other location features is provided to us by partners or third-party operators.

We display this information on the basis of the details available to us.

We are not liable for incorrect or outdated location information, to the extent we are not responsible for it.

If you notice that location information is incorrect or incomplete, please let us know as soon as possible.

8.5 Access Details and Sharing

You are responsible for keeping access codes and QR codes secure.

You may only share codes with the person who is authorised under the booking process to drop off or pick up.

We are not liable for damage, loss or other consequences resulting from access details that are incorrectly shared, lost, made publicly accessible or used without authorisation, to the extent we are not responsible for it.

8.6 No Liability for Certain Risks

We are not liable for damage to the extent it is attributable neither to us nor to a person for whose conduct we are legally responsible.

This may apply in particular to damage or losses caused by:

• access details that you shared incorrectly or lost
• unauthorised use by third parties that you enabled
• prohibited, unsuitable, dirty, damp or insufficiently protected items
• use of the box, locker or storage location that is not in accordance with the contract
• late pick-up, late placing back or late completion of the booking for which you are responsible
• actions or information of other users, pick-up persons or other authorised persons, to the extent we are not legally responsible for those persons

8.7 Security at the Location

The boxes, lockers or storage locations offered may have security measures depending on the location.

These may include in particular access codes, QR codes, access controls, locked areas, video surveillance or other on-site measures.

The type and scope of security measures may vary by partner, location and storage option.

A specific security measure is owed only if it is expressly stated in the booking process.

8.8 Basic Coverage

For certain partner boxes, basic coverage of up to €550.00 per registered compartment may be included.

Basic coverage is part of your booking only if this is expressly stated during the booking process. The scope of coverage and exclusions displayed there before completion of the booking are decisive.

Basic coverage is not a guarantee of payout and not a general insurance for all stored or dropped-off items.

It does not limit our liability under Sections 8.1 to 8.3.

8.9 High-value and Sensitive Items

The particularly valuable items listed in Section 5.2 may not be dropped off, handed over or stored.

You must adequately protect sensitive items that are not prohibited under Section 5 in accordance with Section 4.5.

Keys and access cards are permitted items under Section 4.6. They are not considered prohibited or stored at your own risk solely because they are difficult to replace.

8.10 Consequential Damage

In cases of simple negligence, we are liable for indirect and consequential damage only if it is based on the breach of an essential contractual obligation. The limitation of liability under Section 8.2 applies.

In all other respects, liability for indirect and consequential damage in cases of simple negligence is excluded.

You must take reasonable measures that can be expected of you to avoid or mitigate impending damage.

8.11 Force Majeure and External Disruptions

We are not liable for breaches of duty caused exclusively by an extraordinary event that could not have been foreseen or avoided even with reasonable care and that lies outside the sphere of responsibility of both us and the persons we use to perform our obligations.

This may include in particular natural disasters, widespread outages not caused by us or the persons we use to perform our obligations, official measures or strikes.

A technical disruption, maintenance, access restriction or closure is not such an event solely because it occurs at a partner or location operator.

9.1 Access Details

After booking, you receive the access details required for your booking process.

These may include numerical codes, QR codes, booking information or other access instructions.

The access details are shown in the booking area. They may also be provided by email or through another electronic channel.

9.2 Different Codes Depending on the Booking Type

Depending on the booking type, different codes may be provided for drop-off and pick-up.

For a simple handover, there may, for example, be one code for drop-off and one code for pick-up.

For a booking with two uses, the 2nd use has its own codes.

The booking process shows which code is used for which step.

9.3 Sharing Codes

You may only share codes with the person who is authorised under the booking process to drop off or pick up.

If you share a drop-off or pick-up code, you are responsible for ensuring that this code reaches the correct person.

You can either forward the email containing the code or open the code in the booking area and share it manually.

9.4 Your Responsibility

You are responsible for keeping access details secure and protecting them from unauthorised access.

Before sharing, check that you are sending the correct code or QR code to the correct person.

For access details that are incorrectly shared, lost, made publicly accessible or used without authorisation, we are not liable for loss, damage or other consequences, to the extent we are not responsible for it.

If you change, extend, reschedule or cancel a booking, you are responsible for informing all persons to whom you have shared codes.

9.5 One-time or Limited Use

Access details may technically be limited to one-time or restricted use.

After a code has been used, it may become invalid.

Depending on the booking type and technical workflow, the booking may automatically move to the next status or be completed after drop-off, pick-up or completion of the intended process.

If a booking is extended, rescheduled, cancelled or technically recreated, previous access details may lose their validity and be replaced by new access details.

You are responsible for using and sharing only the current access details.

9.6 Technical Issues

If a code or QR code does not work, please contact us as soon as possible.

Support: support@gegenstand.at

Please include your booking number, the location and a brief description of the problem.

If you cannot use the location due to a technical issue not caused by you, the rules on cancellation, refund and liability set out in these terms apply.

10.1 Classification of the Service

gegenstand.de is your contractual partner for the booked use of the box, locker or storage location and provides the service in its own name.

The boxes, lockers and storage locations are generally provided and operated by partners or location operators. We use them to fulfil our own contractual obligations.

Our service includes in particular the setup and management of the booking, the reservation of the booked storage option, the provision of the required access details or booking information, payment processing, the possibility of use during the booked period and the possibility of retrieving the stored item.

Upon completion of the booking, we immediately begin the booking and reservation process. Our obligations continue until the agreed booking process has been completed.

For the “Twice” booking type, two technically separate bookings are created as one connected booking process. As a result, gegenstand.de incurs costs for two bookings already at the conclusion of the booking.

10.2 Right of Withdrawal

If you are a consumer, you generally have a statutory right of withdrawal.

Details can be found in the Cancellation Policy.

By completing the booking, you expressly request that gegenstand.de begins the booking and reservation process and the provision of the access information required for the booking process before the withdrawal period expires.

You are aware that in the event of withdrawal you must pay value compensation for services already rendered up to the time of withdrawal. This includes in particular the already-incurred reservation, partner, payment-processing and technical-handling costs. The amount is set out in the cancellation policy.

The right of withdrawal expires before the end of the withdrawal period only if the service has been fully performed and, before performance began, you expressly consented and confirmed that you would lose your right of withdrawal upon full performance of the contract.

10.3 Cancellation Before First Use

As long as no booked box has been opened and no item has been dropped off or picked up, you can cancel the booking.

In this case, we will refund the amount paid less the already-incurred reservation, partner, payment-processing and technical-handling costs.

These costs are flat-rate:

• Once (one use): €1.99
• Twice (two uses): €2.99

For “Twice”, costs arise for two technically separate bookings.

The amount retained is at most equal to the booking amount paid.

You remain entitled to prove that no costs or significantly lower costs were incurred.

10.4 Partial Cancellation for “Twice”

For “Twice”, a not-yet-used second booking can be cancelled on request, to the extent technically possible.

There is no entitlement to automatic partial cancellation.

The condition is that the second booking has not been used and the corresponding access details have not been used.

The request is made via the contact channel offered in the booking area or by email to support@gegenstand.at.

Please include your booking number.

If we confirm the partial cancellation, we will refund the amount attributable to the second booking less the already-incurred reservation, partner, payment-processing and technical-handling costs.

These costs are a flat amount of €1.99, but no more than the amount attributable to the second booking.

You remain entitled to prove that no costs or significantly lower costs were incurred.

We process requests for partial cancellation on working days. If we confirm the partial cancellation, Section 10.5 applies to the refund.

10.5 Refund

The refund is processed to the original payment method used.

If a refund claim exists, we will initiate the refund within 14 days at the latest.

Actual posting of the credit may also depend on your payment service provider.

10.6 How to Cancel

If cancellation is technically available, you can cancel the booking via the cancel button in your booking confirmation or in the booking area.

Cancellation is only possible as long as the booking has not been used.

Alternatively, you can contact us by email at support@gegenstand.at.

Please include your booking number.

10.7 After Start of Use

Once a booked box has been opened or an item has been dropped off or picked up, automatic cancellation is no longer possible.

For “Twice”: as soon as one of the two bookings has been used, the booking process is considered to have begun.

A voluntary refund for a not-yet-used second booking can only be reviewed under § 10.4.

10.8 Accidental Use

If you accidentally open a box but do not drop off or pick up anything, you must complete the booking process correctly immediately or contact us immediately.

Where provided in the booking process, you can open and close the box again with the designated code.

If that is not possible, contact us immediately by email at support@gegenstand.at.

Please include your booking number and the location.

As long as the booking is not technically completed, the system may assume that the booking is being used.

This can result in further costs.

10.9 Non-use or No-show

If you do not use the booked service, do not visit the location or do not arrive on time, there is no entitlement to a refund.

This applies in particular if the booking was made technically available, access details were provided and the booked access was reserved for you.

Statutory rights remain unaffected.

10.10 No Refund for Reasons Within Your Sphere

There is in particular no entitlement to a refund if you:

• cannot find the location even though the displayed location information was correct
• arrive outside the displayed opening hours
• have provided incorrect or incomplete information
• have shared access details incorrectly or lost them
• have chosen the wrong box size or storage option
• cannot drop off, hand over or have the item stored due to its size, weight, condition or type
• cannot fulfil personal arrangements with third parties
• breach these terms

10.11 Technical Disruption or Incorrect Location Information

If use is not possible due to a technical disruption that you did not cause, we will refund the booking amount paid to the extent the booked service could not be used.

This also applies if material location information was incorrect and use was therefore not possible.

We will initiate the refund within 14 days at the latest after you have notified us of the disruption and provided the booking information required to process it.

The refund does not limit liability under Section 8.

10.12 Location Closed or Disrupted, Item Still in the Compartment

If a location is closed, disrupted or inaccessible and your item is still in the compartment, we will report the disruption to the operator as soon as we become aware of it. We will inform you using the contact details you provided and share any new information from the operator with you.

We will coordinate the return of the item with the operator. The item will be returned through the operator as soon as this is possible. No specific response or return time is promised.

No extension or storage costs apply for the duration of the disruption, for as long as you are prevented from picking up the item through no fault of your own.

We will refund the booking price paid for this booking in accordance with Section 10.5. The refund does not limit liability under Section 8.

Hosts can connect their account with the booking service Smoobu (Smoobu GmbH, Pappelallee 78/79, 10437 Berlin, Germany) to gegenstand.de. Once connected, gegenstand.de automatically creates a key handover booking for new accommodation reservations, sends the host a payment request by email and, after payment, delivers the pickup information (e.g. QR code and pickup code) to the guest via the Smoobu message channel.

The connection is voluntary and can be disconnected in the settings with immediate effect. After disconnecting, no new bookings are created automatically and the stored API key is deleted. Bookings already created or paid remain unaffected.

Automatically created bookings are subject to the regular prices and terms of these GTC. A payment obligation only arises when the host triggers the payment via the payment request; there is no automatic charge. Before paying, the host can adjust the booking. Cancellations are governed by section 10.

By activating the integration, the host expressly requests that gegenstand.de starts providing the service immediately. If the host acts as a business, there is no right of withdrawal. If the host acts as a consumer, the notes on withdrawal and its expiry in section 10 apply.

The host ensures that the stored property data is correct, that they are entitled to use their guests' data to organise the key handover, and that their guests receive the information required under data protection law.

Data processing agreement (Art. 28 GDPR): Within the integration, Mirafox UG (haftungsbeschränkt), Leipziger Str. 49, 10117 Berlin, acts as processor and processes guests' personal data on behalf of the host as controller. By activating the integration, the following agreement is concluded:

Subject, duration and purpose: retrieving new accommodation reservations via the Smoobu interface, automatically creating the handover booking and delivering the pickup information to the guest, in each case for the duration of the active connection.

Data categories and data subjects: the guest's first and last name, stay period and language, the content of the pickup message and – where transmitted by Smoobu – the guest's email address and phone number (transient processing only, no storage); data subjects are the host's guests. Guest data is not stored permanently; only the Smoobu reservation number is stored permanently to prevent duplicate bookings.

Processor obligations: processing solely to provide the described service and in accordance with the host's documented instructions; confidentiality obligations for all persons involved; technical and organisational measures under Art. 32 GDPR, in particular encrypted storage of API keys, access controls and data minimisation; supporting the host with data subject rights and the obligations under Art. 32 to 36 GDPR; providing all information necessary to demonstrate compliance with the obligations under Art. 28 GDPR and allowing for and contributing to audits, including inspections. We will inform the host without undue delay if, in our view, an instruction infringes data protection law.

Sub-processors: The host approves the use of the service providers named in our privacy policy (in particular hosting, email delivery, box operators and payment providers); they are bound by equivalent data protection obligations. We will inform about material changes; the host may object to a change for good cause and disconnect the integration.

Deletion: After disconnecting or ending the contract, we delete the data stored as part of the integration or return it at the host's choice. Exempt from this are the Smoobu reservation number, which we continue to store to prevent duplicate bookings based on our legitimate interest (Art. 6 (1) (f) GDPR), and data subject to statutory retention obligations.

There is no separate contractual relationship between gegenstand.de and Smoobu. Access takes place exclusively via the host's API key within the scope of their contract with Smoobu.

A monthly box is a compartment at a partner location that you rent for whole calendar months.

There is no handover process with changing codes. The compartment is yours alone for the rental period, and you open it with one fixed code as often as you like.

Your contractual partner and landlord is Mirafox UG (haftungsbeschränkt). We do not operate the location ourselves: the partner location provides the compartment on our behalf and runs the technology. That does not make it your contractual partner. Section 1 applies accordingly. Section 10 does not apply to the monthly box: cancellation, withdrawal and refunds are governed solely by this Section 12.

12.1 Booking, Payment and Conclusion of Contract

You book a monthly box directly on the website. In the booking form you choose the location, size, starting month and term. The page states the monthly rent, starting month and term; that is our offer.

The rental contract is concluded when you accept this offer by paying the first monthly rent. During payment you confirm these Terms and the withdrawal policy. If you do not pay by the deadline shown on the page, the offer lapses; you incur no costs.

Right after your payment we send you the contract confirmation by email, together with the contract details, these Terms and the withdrawal policy.

Only then do we set up the compartment with the partner. Before your payment we reserve nothing bindingly.

The compartment is set up by our partner at the location, and how many compartments are free there is not in our hands. The contract is therefore subject to the partner setting up the compartment for the starting month. If that does not work out, we cancel no later than seven days before the starting month. The contract then falls away, and we refund your payment in full within 14 days by the same means you used to pay. Where possible, we suggest another location nearby. This does not exclude claims arising from a breach of duty for which we or persons we use to perform our obligations are responsible.

At least 18 days must lie between your booking and the starting month. That is why not every first-of-month is offered in the booking form.

There is no entitlement to a monthly box. Only what is free at the location is available; size L compartments are limited.

12.2 Prices and Payment

The rent per month is currently:

• XS: €49.99
• S: €59.99
• M: €69.99
• L: €79.99

All prices are final prices and include statutory VAT.

The rent applies per calendar month, regardless of how often you open the compartment.

Rent is payable in advance: the first monthly rent when you accept the offer, after that on the first day of each month.

The price that applies is the one shown to you in the booking form before payment.

12.3 If a Rent Payment Is Late

If a due monthly rent does not reach us on time, we remind you by email and give you a deadline of seven days.

If you do not pay by then and you are in arrears with a not insignificant part of the rent, we may refuse further use of the compartment until payment and block the code for that time. The contract continues during this period.

This does not apply if you have a statutory right to reduce the rent or to withhold payment, for example because the compartment was not usable. Statutory rights of both sides remain unaffected.

Your things stay your things: even while the code is blocked you get access to clear out the compartment. Contact us and we will arrange a time.

If you are in arrears with two consecutive monthly rents, we may terminate the contract for cause without notice. Section 7 applies to items still in the compartment at that point.

12.4 Change of the Monthly Rent

For an open-ended rental we may offer you a new monthly rent. We send the offer at least six weeks before the month from which the new price is to apply, in text form to the email address you gave us.

The new price applies only if you agree to it. If you do not respond, the rental continues at the previous price. Silence does not count as agreement.

If we cannot agree, we may terminate the rental with the notice period under Section 12.5.

For a fixed term the agreed price stays unchanged for the whole term.

12.5 Start, Term and Cancellation

A monthly box always starts on the first day of a calendar month and always ends on the last day of a calendar month. Starting or ending mid-month is not possible.

You can rent open-ended (cancellable monthly) or choose a fixed term of 1, 3, 6 or 12 months.

A cancellation must reach us by the 15th of a month at the latest. The rental then ends on the last day of that same month.

If the cancellation arrives after the 15th, the rental ends on the last day of the following month.

With a fixed term, cancellation is possible at the earliest to the end of the agreed term. The deadline of the 15th applies then as well.

After a fixed term ends, the rental continues monthly until either side cancels.

If you cancel after the contract is concluded but before the starting month, the cancellation must reach us at the latest three working days before the first of the month, by 16:00. The rental then does not begin and we refund the first monthly rent minus the coordination, partner and payment processing costs already incurred. These costs amount to a flat €9.99, but never more than the monthly rent you paid. The amount reflects what actually arises for us on average in these cases and what we do not save. You are free to prove that no costs or substantially lower costs were incurred.

If instead you withdraw within the withdrawal period, this flat amount does not apply; Section 12.9 does.

If the cancellation arrives later, the rental begins as agreed and ends at the earliest on the last day of the starting month. By then the compartment is firmly booked with the partner.

An email to support@gegenstand.at is enough to cancel. Please state the location and size of your compartment.

There is no pro-rata refund for a month that has already begun.

We may cancel an open-ended rental with the same notice period as you. In the case of a fixed term, we may cancel before it expires only for cause, in particular if the partner permanently closes the location or permanently ceases to provide the compartment and continuing the contract is therefore unreasonable or impossible for us. If the rental ends for a reason you are not responsible for, we refund the rent pro rata for the remaining days.

12.6 Your Code

For a monthly box you get one fixed code that is valid for the whole rental period. We send it to you once.

Unlike a normal booking, the code does not expire after use. Anyone who has the code can open the compartment while it is valid.

You are responsible for keeping the code safe and passing it on only to people who are meant to have access to your compartment.

A code change is possible but is not automatic: the location operator sets it up by hand. Write to us at support@gegenstand.at. Expect two to three working days until the new code applies.

If you lose the code or it falls into the wrong hands, contact us immediately. Until the change is made you should not leave anything valuable in the compartment.

Section 9 otherwise applies accordingly.

12.7 Use of the Compartment

The compartment is meant for your own use.

You may pass your code to people who put something in or collect something for you. The responsibility under Section 12.6 stays with you.

Subletting the compartment or handing it over to a third party on a lasting basis is not permitted.

Commercial use is possible. Please tell us in advance so that we can set up the invoice and the location accordingly.

12.8 Liability for the Monthly Box

Because the code is permanent and is sent to you once, it cannot be traced afterwards who opens the compartment.

We are liable for damage under the statutory provisions and under Section 8. This also covers security defects, faulty handling of the code and the fault of those we use to perform the contract.

We are not responsible for damage that arises solely because you passed the code on or did not keep it safe.

The basic cover under Section 8 does not apply to the monthly box. Insurance of the stored items is not part of the contract.

So do not store anything you could not replace.

The liability rules in Section 8 otherwise remain unaffected. We remain fully liable for intent and gross negligence and for damage arising from injury to life, body or health.

12.9 Right of Withdrawal for the Monthly Box

If you are a consumer, you have a statutory right of withdrawal. You will find the details in the withdrawal policy.

The withdrawal period is 14 days. It runs from the day the contract is concluded, that is the day you pay the first monthly rent; that day itself does not count. The booking alone does not start any period, because it is not yet a contract.

The period does not begin before we have properly informed you about your right of withdrawal.

If your monthly box is to start before that period ends, you declare this separately and expressly during payment via a dedicated checkbox. Without that declaration we only begin after the period has ended, or we agree a later start with you.

If you then withdraw, we repay what we received and you owe us compensation for value. It is calculated as the share of the service actually provided up to the withdrawal in relation to the agreed total scope. A pro-rata rental value only arises from the start of the rental onwards.

The service is fully provided only when the agreed rental period has ended — not already with the setup or the sending of the code. This only concerns when your right of withdrawal can expire early. The period of 14 days is not extended by it.

If you act as an entrepreneur, there is no right of withdrawal.

12.10 End of the Rental

Clear the compartment completely by the last day of the month.

Anything left in it after that is handled under Section 7. As long as the compartment is not cleared, we may continue to charge rent.

After the rental ends, your code is blocked.

12.11 What Else Applies

Sections 4 and 5 apply accordingly to the stored items, meaning the requirements for items and the prohibited items.

Neither the flat cancellation costs under Sections 10.3 and 10.4 nor the amounts in Section 4 of the withdrawal policy apply to the monthly box. Sections 12.5 and 12.9 govern cancellation and withdrawal.

If you withdraw, we repay what we received without undue delay, at the latest 14 days after the day your declaration of withdrawal reached us. All other refunds we pay at the latest 14 days after the day the reason for them arose.

We always transfer back to the payment method you used. When the credit arrives also depends on your payment service provider.

So that the compartment can be set up, we pass the necessary data to the partner location. Section 13 and the privacy policy have the details.

13.1 Data Processing

We process personal data only to the extent necessary for our services or where a legal basis exists.

This includes in particular data for booking, payment, access details, communication, support, invoicing, abuse prevention and statutory retention obligations.

13.2 Disclosure of Data

Booking, payment, communication and management of the booking process are handled via gegenstand.de.

We do not pass on customer data to partners, third-party operators or other third parties for advertising purposes.

Disclosure only takes place where it is necessary for the performance of the booking, for clarifying technical or security-related matters, for the enforcement of claims, to fulfil legal obligations, or with your consent.

13.3 Payment Processing

Payments are handled by external payment service providers.

Which payment data is processed depends on the selected payment method and the terms of the respective payment service provider.

gegenstand.de does not store complete credit card data.

13.4 Location and Access Data

For the technical performance of the booking, location information, booking status, access details and timestamps of opening, drop-off, pick-up or completion may be processed.

We use this data for performing the booking, security, error checks, support and invoicing.

13.5 Retention

We store booking and communication data only for as long as necessary for booking, support, invoicing, evidence or legal obligations.

Invoicing and tax-relevant data is stored in accordance with statutory retention periods.

13.6 Your Rights

Under the GDPR, you have in particular the rights to access, rectification, erasure, restriction of processing, data portability and objection.

Further information can be found in our Privacy Policy.

14.1 Validity

For each booking, the terms displayed on gegenstand.de at the time of the booking apply.

Later changes do not apply retroactively to bookings already completed.

14.2 Changes to the Terms

We may change these terms where this is necessary due to legal changes, technical adjustments, new features, new partners, new locations or to improve clarity.

The current version is published on gegenstand.de.

The date of the last change is shown at the beginning of these terms.

14.3 Changes to the Service

We may change, expand or discontinue features, locations, storage options, booking types or technical workflows for future bookings.

Bookings already confirmed remain unaffected. A confirmed booking will be changed only with your consent or if the change is required to address a specific safety risk or due to a specific statutory or official requirement, is reasonable for you and does not involve any material restriction of the booked service.

If a confirmed booking cannot be performed as agreed, we will inform you and refund the booking amount paid to the extent the service could not be used. The refund does not limit liability under Section 8.

14.4 No Obligation of Permanent Availability

There is no entitlement to the permanent availability of specific locations, box sizes, storage options, partners or features.

15.1 Applicable Law

German law applies.

If you are a consumer and have your habitual residence in another EU member state, the mandatory consumer protection provisions of that state remain unaffected.

15.2 Place of Jurisdiction

For consumers, the statutory places of jurisdiction apply.

If you are a merchant, a legal person under public law or a special fund under public law, the place of jurisdiction is Berlin.

15.3 Contract Language

The contract language is German.

Where we provide translations, these serve to improve clarity. In case of doubt, the German version is authoritative.

15.4 Severability Clause

Should any provision of these terms be wholly or partially invalid, the validity of the remaining provisions remains unaffected.

The statutory provisions apply in place of the invalid provision.

16.1 Provider

Mirafox UG (haftungsbeschränkt)
Leipziger Str. 49
10117 Berlin
Germany

Website: https://gegenstand.de

16.2 Support and Availability

You can contact our support by email at support@gegenstand.at and via the contact form on our website. Messages can be submitted through these channels at any time.

Messages are handled personally on working days, without any promise of a specific response time. We do not provide support staffed around the clock.

The booked location can be used 24 hours a day regardless of support hours, provided the operator makes it available and no different access times are stated during the booking process. The possibility of using the location around the clock does not mean that our support is staffed around the clock.

If you have questions about your booking or wish to report a disruption, please include your booking number and the affected location.

By clicking “Buchung abschließen” (Complete Booking) you confirm that you have read and agree to these terms.

If you are a consumer habitually resident in Austria, the choice of German law applies only insofar as it does not deprive you of the protection of mandatory provisions of your country of residence — in particular the Austrian Consumer Protection Act (KSchG) and the Distance and Off-Premises Contracts Act (FAGG).

For claims against you as a consumer, only the court of your place of residence, habitual abode or place of employment has jurisdiction. A Berlin place of jurisdiction applies only to contracts with businesses.

Alternative dispute resolution: We are neither obliged nor willing to participate in consumer arbitration proceedings before a consumer arbitration body.